Shipping Information

 Our standard shipping fee is 10% of the merchandise total for stock items. Minimum shipping is $11.95.  Please call for a quote on  shipping for all custom orders.

 
Most items will ship within 7-10 business days.  However, due to the specialty nature of some of our products, delivery times may be longer for some products.  Such items include (but are not limited to):  Schaefer Glass Enclosures, any custom-ordered item, custom chimney caps, custom fireplace screens. If you have any question about shipping times, just give us a call: 1-301-972-8558.
 
Most items will ship via UPS or FedEx, but some items must ship via truck carriers due to size and weight limitations of FedEx and UPS.   Shipment to any residential area (including home businesses) will cost approximately $80 more for residential common carrier delivery.  If you elect to accept the extra charge for residential delivery, you should expect to have help available for the driver to unload the merchandise.  To avoid the extra fee, you can pick up your merchandise at a local truck terminal or have the item shipped to a business.  

 
If we are shipping you a stove or another large item that must ship by common carrier, you can request that the shipping company call you to schedule delivery HOWEVER the freight companies charge a $69 fee for doing so. Usually the local carrier will call to schedule delivery any way if they see it is a residential address, but they are not guaranteed of doing so.
 
 
Upon receipt of your merchandise, please inspect it thoroughly.  If you notice any damage to the packaging, report it to the driver immediately and ask to inspect your shipment before he leaves. If it is broken, please do not accept delivery and advise us immediately so we can make arrangements to re-ship your order.
 

Please retain all packing materials in the event you later notice HIDDEN damage to your merchandise.  If the merchandise is damaged, WE MUST BE NOTIFIED WITHIN 3 DAYS!

Freight companies are not responsible for damages under the following instances:

  • You damage it bringing it into your house after it leaves their truck
  • You don't report hidden damages within 3 days

 

 

Phone
Toll-Free
Fax
301-972-8558
1-800-234-7417
301-916-3517
   Sugarloaf Chimney Restoration, PO Box 368, Barnesville, MD  20838

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